Question Bank
Manage assessment questions by domain and category
| ID | Question Text | Domain | Category | Type | Risk Weight | Status | Actions |
|---|---|---|---|---|---|---|---|
| 7 | Do you have a ticketing system to track IT support requests? System for logging, tracking, and resolving IT issues |
IT Organization & Support Structure | Support Model & Processes | YesNo | 2.0 | Active | |
| 8 | If yes, which ticketing system do you use? e.g., ServiceNow, Zendesk, Jira Service Desk |
IT Organization & Support Structure | Support Model & Processes | Text | 1.0 | Active | |
| 9 | Do you have documented Service Level Agreements (SLAs) with IT providers? Written agreements defining response/resolution times |
IT Organization & Support Structure | Support Model & Processes | YesNo | 1.5 | Active | |
| 10 | What are your standard IT support hours? | IT Organization & Support Structure | Support Model & Processes | MultipleChoice | 1.0 | Active | |
| 11 | Is 24/7 on-call support available? After-hours emergency support availability |
IT Organization & Support Structure | Support Model & Processes | YesNo | 1.5 | Active | |
| 12 | Do you have documented IT policies and procedures? Written guidelines for IT operations and standards |
IT Organization & Support Structure | Support Model & Processes | YesNo | 2.0 | Active |
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0 Inactive